RETURNS & REFUNDS
FREE DELIVERY FOR ORDERS OVER R700
We do our very best to get you your parcel as fast as we can. If you live in a main city we will be able to deliver to your door within 5–7 working days. Most JHB and Pretoria areas take only 3-5 days. Once we have sent your parcel we will email you confirmation along with the courier details and tracking number. If you live in an outlying area or on a farm – you will need to pay an extra R60 courier fee to
outlying area. THE AREAS WE COVER WILL BE DETAILED ON OUR SHIPPING DETAILS PAGE.
REFUNDS OR EXCHANGES:
For a refund:
If you are not entirely satisfied with your purchase, simply return the item within 14 days along with a reason for why and either a refund/credit voucher or exchange will be done. In the case of a refund, please provide banking details along with your order number and further details as to why you are choosing to return your purchase. In the case of a credit refund or exchange please confirm or advise us immediately on email to firstname.lastname@example.org so the proper arrangements can be made quickly. In any event, please email this to email@example.com, please note that as soon as we have received your product to be exchanged or refunded we can then process your exchange amount or product.
INSTANT CREDIT ON RETURNS:
If you are wanting to return an item and want instant credit – we do offer a credit voucher option instead of EFT which is INSTANT. Simply mail us on firstname.lastname@example.org Will mail you the voucher code for your credit so you can shop again without delay. For an exchange: If you are wanting to change a size or exchange your garment, please email us promptly (please include your order number).
The email will let us know what you are wanting to exchange so we can keep the item/size aside for you. If we are out of stock on your preferred exchange size, you can give us an alternative choice or we can refund you or provide a credit voucher.
1. RETURNING THE ITEM YOURSELF.
Please return the item/s along with completed reason for your exchange and order number:
AMANDA MAY DESIGN AND PEOPLE
8A LYNTON ROAD, KLOOF
Once we have received your returned item/s we will then process the exchange or refund.
2. COLLECTION SERVICE:
We offer a collection service where we can send a courier to collect the item/s from you. There is a charge of R80 for this service from most areas. If your area is classed as a ‘Outlying area’ there will be an addition R60 required to cover costs. Refund option: If you would like use our collection service – we will deduct R80 off your refund to cover the courier collection. Exchange option: If you would like an exchange for something else we do ask that you EFT the R80 (and the difference is exchanging item is more expensive) to:
Account Name: AMANDA MAY
Account No: 4054226777
Reference: Your order number followed by Exch (e.g.12345Exch)
Please send us a proof of payment
Please be so kind as to email us if you are not happy or happy with any of our products or the level or service, so we can attend to your problem or joy and resolve or embrace any issues as fast as possible: email@example.com alternatively please call us on + 27 63 693 2721
CUSTOMER SERVICE OFFICE HOURS ONLY: 8 am – 4:00 pm.